- This event has passed.
The Future of Food Service
21/07/2020 | 11:00 - 12:30
The consumer of the future between loyalty, innovation and sustainability
Each consumer is unique, it differs and requires levels of customization, on the product and on the service, more and more. The entrance of new generations make the management of the various touchpoints more and more complex than a restaurant player must necessarily adopt. During the event we will take a closer look at the consumer e we will do a generational comparison between Millennials and Perennials, and in what how technology, loyalty and sustainability can help retailers ad Having a significant impact on the decision-making process.
#Opening by Alessandro Ravecca, President, Federfranchising
11:05 am - 11:15 am
What's “new normal”? Customer evolution and innovation driver.
Alessandro Olivari, Partner, Jakala
11:15 am - 11:20 am
11:20 am - 12:10 pm
Retailers in comparison
Umberto Gonnella, CEO & Founder, 101 Coffee
Chiara Valenti, Marketing Director, Domino's Pizza
Enrico Schettino, Managing Director, Giappo Italy
Alessandro Annovi, Open Innovation Manager, CIRFOOD
12:10 - 12:30 pm
Q&A and Conclusions
Moderator: Andrea Aiello, Director, Retail & Food